Shipping & Returns

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and on time.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Time

Delivery times may vary depending on your location:

United Arab Emirates: 1–3 business days
GCC Countries: 3–7 business days
International Orders: 7–14 business days (subject to customs clearance)

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, customs procedures, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the size of your order. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive tracking details by email or SMS, allowing you to monitor your shipment until it reaches you.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete information.

Returns & Refund Policy

Your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are intact.
You provide proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, worn, or damaged after delivery.
Items without original tags or packaging.
Clearance, sale, or promotional items (unless they arrive damaged or defective).
Gift cards, if applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with photos of the item and packaging. We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing times typically range from 5–10 business days, depending on your payment provider or bank.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was delivered. For exchange requests, please contact our customer support team.

Return Shipping

If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
For change-of-mind returns, the customer is responsible for the return shipping charges unless otherwise stated.

Need Assistance?

If you have any questions regarding shipping, returns, or your order, please contact our customer support team. We are always happy to assist you.

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